A survey of banks conducted by the Swiss Financial Market Supervisory Authority FINMA shows that there is a need for action in addressing digital fraud risks, particularly in the areas of operational risk management and preventing money laundering. FINMA published its findings today in a new guidance.
In recent years – particularly during the COVID crisis – digital banking services have grown significantly. Since 2022, FINMA has noted a rise in digital fraud cases, primarily at banks. Digital fraud affects banks in two ways: On the one hand, bank clients fall victim to digital fraud. On the other hand, bank accounts are also misused to launder the proceeds of fraud.
Results of FINMA’s survey confirm the need for action
In order to get to the bottom of these fraud cases, FINMA conducted a survey at the end of 2025 among 19 banks in various supervisory categories regarding their approach to digital fraud risks. It has summarised the findings of this survey in the new guidance. They highlight the need for action, particularly in the areas of operational risk management and preventing money laundering.
Appropriate risk management for digital fraud prevention
FINMA’s guidance makes it clear how important it is for banks and persons under Article 1b of the Banking Act to establish an appropriate risk management framework in order to identify, limit and control digital fraud risks. This risk management framework should cover all business activities and be organised in such a way that all significant risks can be identified, assessed, managed and monitored. These include, in particular, the risk of digital fraud when establishing client relationships online and when unauthorised access is gained to accounts.
Through this new guidance, FINMA aims to raise awareness among banks and persons under Article 1b of the Banking Act regarding digital fraud risks, and help them to effectively implement regulatory requirements and establish a robust system of protection against fraud when using new digital technologies.
