If there are any changes, insurance intermediaries must inform their clients during the next customer contact.
The information must be made available on a permanent medium accessible to the insured (para. 2).
If an insurance intermediary provides additional services to insurance companies, such as handling claims, portfolio management, etc. the intermediary has an obligation towards its client to inform the insured parties about such contractual relationships (Art. 45 para. 1 let. c ISA).
Non-tied intermediaries and tied multiple agents may declare this information as follows:
<broker company> and <insurance company> have concluded a cooperation agreement, whereby <broker company> in addition to the brokerage of insurance contracts has also taken on duties from <insurance company>. <broker company> essentially assumes (Specific mention of the outsourced functions: handling claims, portfolio management, product development).
Agents (tied intermediaries working for one insurance company) may use this declaration:
<broker company> and <insurance company> have concluded a cooperation agreement whereby, in addition to the brokerage of insurance contracts, <broker company> has also taken on duties from <insurance company> by assuming the following outsourced functions: e.g. handling claims, portfolio management, product development, etc.