Client information

As soon as insurance intermediaries establish contact with an insured, they shall provide that person with at least the following information (Art. 45 para. 1 ISA).
  • their name (identity) and address;
  • whether the insurance cover offered in a specific class comes from one or several insurance companies, and the identity of the insurance companies in question;
  • the nature of their contractual relationship with the insurance company/companies for which they are acting and the identity of the companies in question;
  • the person who is liable for negligence, errors or incorrect information relating to their activities as intermediaries;
  • the processing of personal data, in particular the purpose, extent and recipients of these data and their retention.

If there are any changes, insurance intermediaries must inform their clients during the next customer contact.


The information must be made available on a permanent medium accessible to the insured (para. 2).


Muster eines Informationsblattes nach Art. 45 VAG

Für ungebundene Vermittler

Updated: 07.09.2016 Size: 0,17  MB
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Muster eines Informationsblattes nach Art. 45 VAG

Für gebundene Vermittler

Updated: 07.09.2016 Size: 0,11  MB
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Provision of services in addition to intermediation

If an insurance intermediary provides additional services to insurance companies, such as handling claims, portfolio management, etc. the intermediary has an obligation towards its client to inform the insured parties about such contractual relationships (Art. 45 para. 1 let. c ISA).


Non-tied intermediaries and tied multiple agents may declare this information as follows:


<broker company> and <insurance company> have concluded a cooperation agreement, whereby <broker company> in addition to the brokerage of insurance contracts has also taken on duties from <insurance company>. <broker company> essentially assumes (Specific mention of the outsourced functions: handling claims, portfolio management, product development).


Agents (tied intermediaries working for one insurance company) may use this declaration:


<broker company> and <insurance company> have concluded a cooperation agreement whereby, in addition to the brokerage of insurance contracts, <broker company> has also taken on duties from <insurance company> by assuming the following outsourced functions: e.g. handling claims, portfolio management, product development, etc.