Under Article 45 para. 1 let. b ISA, once insurance intermediaries establish contact with an insured, they must provide that person with at least the following information:
This information must be made available on a permanent basis accessible to the insured (para. 2).
Insurance intermediaries must, as prescribed in Article 45 ISA, inform their clients appropriately during their interactions about any changes that may have occurred.
Where an insurance intermediary takes on outsourced key functions from an insurance company (e.g. handling claims, portfolio management, product development, etc.), the information sheet must be updated under Article 45 ISA. For further information, see here.